FAQ's
What Does Free Shipping Mean?
Shipping (Standard Ground) is free* for all customers in the U.S. and Canada!
Do You Ship Internationally?
Yes! We ship nearly everywhere! We offer real time shipping charges for each country. International delivery is between 1-6 weeks. Please note: customer is responsible for any and all customs/duty and all other related charges.
How Long After I Place An Order Will It Be Shipped?
All orders placed Mon-Fri will be packaged and shipped within 3-5 business days after the order has been placed. Orders placed over the weekend are subject to an additional 1-2 days processing depending on availability. Once an order leaves our possession, it is completely in the hands of the shipping carrier. We are not liable for lost or stolen packages.
How Do I Make Changes To My Order?
If you need to make any changes to your order, please email us immediately after making your purchase - support.shopbay6@bay6clothing.com . Normal operating hours are Mon-Fri 10AM-5PM. If it is during non business hours, please allow time (to the next business day) to receive your request. We will do our best to modify your order, but once it has been shipped we are not able to cancel or make any changes to the order. We apologize for any inconvenience and will do our best to assist you.
What If I Need My Order Shipped Faster?
We got you covered! Our cut-off time for expedited orders is 2:00 PM Central Standard Time (CST). Express orders placed after 2:00 PM EST will be processed the next business day. Our current rates and options are available at checkout! Express shipping excludes weekends.
What Can Cause My Order To Be Delayed?
- If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
- If your “ship to” address is different from your billing address, we may contact you to verify that you (the card holder) is/are the person placing the order. This process may delay your order.
- All orders placed with a value of $150+ MUST be verified by the customer for fraud purposes. This is company policy and is done for our protection as well as the customer's. If you place an order that needs to be verified, customer service will contact you via the phone number listed on file.
- During large sales and promotional events, processing and shipping time can be delayed up to 5-7 business days. Please note that orders are only shipped during normal working hours (Monday-Friday).
- During a promotional period your order may not be shipped as quickly as normal. Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.
How Do I Use A Promotional Code?
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.
Discount codes must be applied at the point of purchase and can only be used while valid. They cannot be added/applied after the order is placed.
Do I Get Any Confirmation My Order Went Through?
Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!
How Do I Make A Return?
In order to make a return, please refer to our Return Policy located at the bottom of our website for information and return criteria.
Why Is Everything I Want Out Of Stock?
At Bay 6, we have the most amazing customers! Sometimes we just aren't prepared for the amount of orders our customers will place at a single time, and things sell out ridiculously fast! Because we hand pick each item we sell, sometimes our quantity judgment isn’t perfect. We are still working out the kinks and appreciate every order/inquiry. We appreciate everyone's patience, and will continue to try and grow gracefully with our customers. We appreciate your feedback, so feel free to reach out at any time!
How Will I Know If/When An Item Is Restocked?
Our Facebook, Snapchat, and Tik Tok friends are the first to be updated about restocks pre-orders, sales, and contests! Liking our social media pages is the best way to stay up-to-date on what's going on at Bay 6!
I Cannot Find The Answers To My Question(s), How Do I Reach Customer Service?
You can email our support team at any time. We respond to all emails Monday-Friday from 9AM-5PM CST. Any emails sent Friday after 5PM CST- Sunday will be answered first thing Monday morning.
*Some restrictions apply.